Terms & Conditions

Last Updated: Feb. 1, 2023

Welcome to hajjaj.pro ("Company", "we", "our", or "us"). By accessing or using our website and services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. About Us

hajjaj.pro provides digital transformation consulting, ERP implementation, Industry 4.0 solutions, AI and IoT integration, open-source software services, technical consulting, training, and related professional services for businesses.

2. Acceptance of Terms

By accessing this website, submitting a contact form, requesting a consultation, or purchasing any of our services, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

3. Services

Our services may include, but are not limited to:

Digital Transformation Consulting
ERP Implementation and Customization
Odoo Consulting and Development
Industry 4.0 Solutions
Artificial Intelligence Integration
Internet of Things (IoT) Solutions
Linux Infrastructure and Open-Source Solutions
Technical Support
Professional Training
Custom Software Development

The exact scope, deliverables, pricing, and timelines are defined separately in proposals, quotations, or signed agreements.

4. Quotes and Contracts

Information presented on this website does not constitute a binding offer.

All projects are subject to:

Technical evaluation
Scope confirmation
Written quotation or proposal
Client approval
Payment agreement

5. Payments

Unless otherwise agreed in writing:

Payments are made according to the approved quotation or contract.
Work may begin only after the agreed initial payment has been received.
Delayed payments may result in suspension of services.
Fees already paid for completed work are non-refundable unless otherwise specified in a written agreement.

6. Client Responsibilities

Clients agree to:

Provide accurate information.
Supply necessary access credentials.
Respond to requests in a timely manner.
Provide required approvals and feedback.
Maintain valid licenses for third-party software where applicable.

Project delays caused by missing information or approvals from the client may affect delivery schedules.

7. Intellectual Property

Unless otherwise agreed:

Pre-existing software, frameworks, methodologies, templates, and tools remain the intellectual property of hajjaj.pro.
Clients retain ownership of their business data.
Custom developments created specifically for the client become subject to the licensing terms agreed in the project contract.
Open-source software remains governed by its respective licenses.

8. Open-Source Software

Many of our solutions utilize open-source software.

Such software is licensed under its respective open-source licenses. We do not claim ownership of third-party open-source projects and their licenses remain fully applicable.

9. Third-Party Services

Projects may integrate with third-party providers including cloud platforms, payment gateways, messaging services, AI providers, hosting companies, email providers, or external APIs.

We are not responsible for interruptions, pricing changes, policy changes, or service availability of third-party providers.

10. Confidentiality

We treat client information as confidential and will not disclose confidential business information except:

with client authorization,
when required by law,
or when necessary for service delivery through trusted subcontractors or service providers bound by confidentiality obligations.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

Our services are provided on an "as available" and "professional services" basis.
We do not guarantee uninterrupted operation of software or third-party services.
We are not liable for indirect, incidental, consequential, or special damages, including loss of profits, business interruption, or data loss.
Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

12. Warranties

We perform our services using reasonable professional care and industry best practices.

However, we do not guarantee that:

software will be error-free,
all business objectives will be achieved,
third-party services will remain available,
or cybersecurity incidents can be completely prevented.

13. Support and Maintenance

Support services are provided only under an active support agreement or maintenance contract unless otherwise agreed in writing.

Response times may vary depending on the applicable service plan.

14. Website Content

The information provided on this website is for general informational purposes only.

We reserve the right to modify, update, or remove website content without prior notice.

15. Acceptable Use

You agree not to:

misuse the website,
attempt unauthorized access,
interfere with website operation,
upload malicious software,
violate applicable laws,
infringe intellectual property rights.

16. Privacy

Your use of this website is also governed by our Privacy Policy.

17. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for their content, policies, or practices.

18. Force Majeure

We shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including natural disasters, internet outages, governmental actions, labor disputes, cyberattacks, or failures of third-party providers.

19. Termination

We reserve the right to suspend or terminate services if:

these Terms are violated,
payments remain overdue,
unlawful activities are detected,
or continuation of services becomes impractical.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which hajjaj.pro operates, unless otherwise specified in a written agreement.

21. Changes to These Terms

We may update these Terms & Conditions at any time.

The updated version becomes effective immediately upon publication on this website.

22. Contact

For questions regarding these Terms & Conditions or our services, please contact us through the contact information provided on this website.